Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Refunds to expired or canceled cards are handled by the your card issuer and, in most cases, credited to the your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit).
In rare cases, a refund back to a card may fail. A refund can fail if your bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card).
The bank returns the refunded amount to us. This process can take up to 30 days from the post date.
At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.